Privacy Policy

Furry Friends & Co. (“Company”, "We", "Us", or "Our") operates the website www.furryfriendsco.in (the “Platform”). The Company is committed to protecting your privacy and the information that you share while using the Platform.

This Privacy Policy specifies how personal data and other information is collected, stored, processed, disclosed, and handled. It does not apply to information provided to or collected by third parties through the Platform. By using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Collection of Information

The Company may collect the following personal information while you register or use the Platform:

• Name, email, password, IP address, billing/shipping address, and other details
• Content you upload (messages, images, videos, feedback)
• Customer support interactions
• Device and log data (browser, OS, cookies, location, etc.)

Payment information is processed by third-party gateways and not stored by the Company.

2. Usage of Information

Your information may be used for purposes such as:

• Account registration, login, and management
• Identity verification
• Providing and improving services
• Personalization and user experience enhancement
• Communication and notifications
• Fraud detection and prevention
• Internal analysis and research
• Marketing and promotions
• Legal compliance and regulatory purposes

3. Collection of Information by Third-Party Sites and Advertisers

The Platform may contain links to third-party sites (“Third Party Sites”). These sites have their own privacy policies, and the Company disclaims responsibility for their practices.

4. Cookies

The Platform uses cookies to improve user experience by remembering preferences and actions. You can control cookies through browser settings, but blocking cookies may impact functionality.

5. Disclosure to Third Parties

The Company may disclose your information:

• To comply with legal obligations
• To protect Company rights and users
• To service providers (e.g., auditors, delivery partners, marketing)
• In case of mergers, acquisitions, or restructuring

6. Security

The Company uses reasonable security measures to safeguard data. However, no method of transmission over the internet is completely secure. Users must also keep account details confidential.

7. Policy Towards Children

The Platform is not intended for users under 18. If accessed by a minor, it is deemed with guardian consent. The Company does not knowingly collect information from children.

8. User Discretion

Users have the right to access, rectify, erase, or restrict the processing of their Personal Information. Withdrawal of consent may limit access to certain services.

9. Grievances

Grievances may be addressed to the Grievance Redressal Officer:
Name: Vaibhav Kadam
Contact: 9867506746
The officer will acknowledge complaints within 24 hours and resolve them within 15 days.

10. Amendments

The Company reserves the right to update this Privacy Policy at any time without prior notice. Users should review it regularly for changes.

11. Communications

By using the Platform, you authorize the Company to contact you via email, phone, SMS, or WhatsApp for services, offers, or promotions, even if you are registered under DND/DNC/NCPR.